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| Business VoIP Services |
There is no
debate on whether VoIP has had a beneficial effect on businesses all over the
world. When this is the case in a normal business, the benefits it bestows on
an organization where the very work centers on calls can be easily imagined. Business VoIP is
the norm of the day and many businesses have switched to VoIP or are in the
process of doing it. VoIP is changing the way many businesses are being run;
that is how fundamental the change is.
VoIP vs. Landline
A landline
is limited in scope as it can be used only for making calls. VoIP on the
contrary functions like a computer in miniature and it is configurable. It has
special hardware, an operating system and can be programmed to suit commercial
needs. It is endowed with features like conference call facility; call waiting,
call forwarding voice mails, extension dialling and call recording. All these
frills that come with VoIP India
making it popular for use in call centres.
Reducing the Overheads
Call centers
employ vast numbers of people. The overheads are understandably high with
expenses on electricity, rent and water topping the list. A large building is
required to house all the staff who make and receive calls round the clock.
Call centers exist as a cost cutting option and they are all the time looking
to trim costs. With VoIP, it is possible to configure advanced procedures in
telecomm which will make it possible for staff to work from their homes there
by making savings for the call center.
Weaving
business communication with advanced VoIP has many advantages. They work out a
lot cheaper than ordinary telephone used in offices and have the ability to
independently regulate or forward calls that come in during busy periods. There
was a time when VoIP calls to
India were considered to be unsuitable for call centers. But the
high-tech developments since has changed that perception.
This system is
now being broadly used in call centers, telemarketing organizations and
software development centers. A traditional telephone system functions through
the use of copper wires that are connected to telephone servers. VoIP on the
other hand works through the internet. On-the-move-calls are possible as
providers use internet connections with specific IP addresses. All you need to
ensure is that you use a compatible device.
Benefits
What high
speed internet gives you is the facility to make uninterrupted calls by their
thousands. To make calls, you can use tablets, laptops, smartphones, computers
and ordinary handsets. It can be configured to function as an active auto call
attendant too. This will make automatic replies to callers. Utilizing
artificial intelligence, it will respond to voice calls giving relevant
replies.
In cases where
fax and calls come from different numbers sending a common answer could be a
problem some times. With VoIP, unified voice and fax calls circumvent this
problem. All the communication that goes on in an organization can be monitored
and controlled using VoIP. Outlook Integration using call recording is another
big feature. This call recording service will ensure that no calls are missed
as all calls are forwarded to MS-Outlook.
It has been
seen that many call centers have incorporated this facility. This emerging
trend is sure to be accepted by more establishments soon. The advantages are
too big to be ignored. All process oriented businesses are looking for to
better technology.
