The Benefits of Business VoIP

VoIP Systems

Voice over internet protocol is an innovation in telecommunications which is quite simple and profound. It is capable of transmitting voice over a data network unlike the normal telephone systems. Normal telephone systems are dependent on circuits connected to the public switched telephone network by the private branch exchange. This new technology transmits voice over the company’s existing data network by bypassing the conventional telephone hardware.

Signals are converted digitally and sent by voice data packets through an IP. It is similar to a corporate intranet or a standard broadband connection. This technology can excess the public switched telephone network and conveniently allow the calls to reach the conventional landlines. PSTN is compatible with VoIP and thereby allows businesses to change to it in a gradual manner retaining their original system.

Productive and Easily Accessible

The traditional wire phones are much less agile than internet calling. People who are telecommuting from home, businesses that have their employees stationed overseas or are in transit can benefit from this technology. It can be easily accessed via any internet connection. Users with the help of a single communication device can call any place, check email, voice mail and access project data.  

The technology of voice over internet protocol has the ability to integrate with other communication technology, like outlook and CRM software. These are commonly known as customer relationship management software. The sales department is able to automatically retrieve customer data on an incoming call. They can even track a customer’s order status. 

Flexible To Changes

This technology can be changed to adapt to the changes in business needs immediately without having to rely on IT support. The user can make the changes to the system himself. Users, with the online interface can install new phones, set call routing preference and if needed add new functionality.

VoIP providers will provide you with advance features such as skills, based called routing, video conferencing, 3-way conferencing, custom auto-attendant electronic messaging and advanced call forwarding. This technology will allow you to cut your telecommunications cost by at least 1/3^rd of your total expense.

How the Expenditure Is Reduced

When you install a voice over internet protocol system, the initial expenditure that you will incur for hosting the service will be much less. This when compared to PBX. For small businesses monthly subscription can be designed to a minimum amount. All you need is a set of IP phones and a voice gateway connected to the router. Your communications will be consolidated into a single network and this infrastructure will bring about a considerable reduction in maintenance cost.

Circuitry and phone lines are more expensive to maintain than a data network which is also more flexible. The host service providers will provide you user friendly web interfaces on the premises and of premises, will take care of the system’s hardware. Your long distance call costs will reduce to the minimum as they will travel over the broadband connection. Your monthly telecom bills will be reduced to 1/4^th of what it was before.