Five Questions to Answer before Moving To VoIP

There is no need to accept limits when it is possible to reach new scalability and availability levels these days. A few years back the volume of transactions were not as large as they are in today’s times. For every kind of organization, the volume of electronic transactions is seeing an explosion. 

VoIP Services India

Transaction systems seem to be under more pressure and are more intense these days. One of the aspects most unacceptable for businesses is the downtime which can lead to loss of loyalty among customers and at the same time cost the business huge monetary loss. The VoIP system enables businesses to function at their fullest capacity and at the same time reduce costs for running the business. The solution offered by VOIP is competent enough which does not involve tuning of data base or changing of codes. 

For businesses today, VOIP is an important four letter word for ensuring efficient communication within businesses. The most important thing to keep in mind is selecting the right provider of VOIP services. The service comes along with a number of added features that are significant which help in saving a good deal of money and improves quality of VoIP calls.  

Before selecting the right VOIP provider you will also need to dedicate time in planning and preparation so that mistakes that took place in the past are accordingly avoided. 

There are five key areas that need to be importantly considered by small businesses keen on making the move to a VOIP service.  

Has The Network Been Assessed Thoroughly?

The first thing is conducting a thorough assessment of the network. The VOIP service runs over the internet and is designed accordingly so that there is smooth running of the voice traffic on the web.  The LAN or the Local Area Network is used for running the LAN system. All that is required is a proper interoffice cabling type with switches which are deployed within a network of customers. 

Do You Have Call Routing?

The other aspect to consider is the complete flow of business design at the time of VOIP installation for proper routing of calls. Employees within the organization should be contactable with utilization of the VOIP service.

Has Planning Been Done?

The next thing to consider is implementing a plan for transition that is appropriate enough. If the planning is properly done the transition can be completely painless and free. A few things to look into include, having the existing numbers ported from the provider of the old service at least one or two weeks in advance. The two main things to look out for in a transition to VOIP is the tuned on access to the internet, and porting.

Has Staff Training Been Done?

The next thing to do is have the staff educated about the features newly available. In an effective implementation this is one of the key variables which are human in nature. Communication between employees should be a well thought of one. Proper training and manuals for use need to be provided to the employees which in turn makes the employees keen to learn. Besides this, they will also support the change that has been made. 

Do You Have A Top VOIP Provider?

Before making a transition of business to VOIP there are a few things that need to be understood. Last but not the least; get a top tier VoIP provider India to have the VOIP plan installed.

VoIP Buying Guide for Small Business

VoIP Services

Businesses, in India, are replacing their phone lines with high speed internet connection, which they call VoIP, broadband phone or IP telephony. This is a powerful tool that helps to maintain a competitive edge. The company increases its productivity by simplifying and combining communication tools. VoIP services India secures your data and voice and enables the employees of your company to have easy access to the company’s network from anywhere.

People these days use video phones, wireless, desktops and pure IP based phones. Employees and businessmen make conference calls and a number of people are able to take part in a conference at the same time. They also make use of voice mail for these purposes. You can even get each voice mail emailed to you as an audio file attachment. You can directly call from your email, the person back or track miss calls.

Overseas Communication

By using VoIP you reduce your communication cost a lot. Both your personal and business as basic VoIP plans start at a very low monthly rate. You will not be required to pay any extra cost for additional features. You will be able to make local and long distance unlimited calls at very low cost. You will be benefited with features like call blocking, caller-id, 3 way calling and call forwarding.

The modem for VoIP comes free of cost as you will be reimbursed, its cost by the phone. The phone may charge you less for the services or may credit your account. VoIP providers can provide you overseas communications in the plans and make all your incoming calls free of cost. You don’t need a computer; you can plug the same into your phone or base station from your VoIP box.

No Charges for the Caller

Any VoIP service India allows 800 numbers of incoming calls for which you may pay a very low fix monthly rate. These callers need not pay any charges. The other service that this phone provides is a system that will call a few other numbers if you don’t respond to the call. It will finally reach your voice mail if there is no response from you.

You can carry the VoIP modem along with your home or office phone when you are traveling. If you plug it into a high speed internet connection, you can make and receive regular calls from any part of the world. You will be charged on local call basis. 

Convenience and Quality

Many businesses have saved a lot on their bills and enhanced their communication system with the help of VoIP without sacrificing on convenience and quality. Irrespective of the increase in traffic your internet speed remains the same.

You can make cheap calls from India to any part of the world. You can add as many extra lines with the help of VoIP and send multiple phone calls without any connectivity issues. There will not be any interruptions across your IP network.  This system will allow you to save plenty of time that you can devote to focus on what really matters for your business.

Why VoIP solution is necessary for BPO business

Business VoIP Services

With more and more companies realizing the advantages and potential of VoIP, they are researching into the possibilities of using new applications using the VoIP platforms. Interactive chat is the new buzzword in most companies. With this VoIP solution in place, companies are looking to employ more advanced applications like interactive live chat support, intelligent dialer systems and unified communications.

Lower Costs

The primary advantage is of lowered costs. With business VoIP, enterprises can bundle together data networks and autonomous voice networks, a move that helps them to save money. When a single high speed line will do for all communications rather than multiple ones, the network equipment does not use up much money.

Unlike conventional voice devices like automated call devices or ACDs and private branch exchanges like PBXs, VoIP equipment are less expensive and call for easier maintenance. Apart from helping to save money, VoIP delivers other supplementary benefits too. One such benefit is that more companies are putting into place CRM systems even for small work forces. VoIP call centres in remote locations are an off-shoot as companies find that VoIP brings in more flexibility in operations.

More Efficient Operations

Apart from lowering costs, there are other attractive features like a faster connect function that appeal to firms. This is how it works. Abandon rates are reduced by linking the call, before connecting to the customer, with the agent. This helps in removing the long pauses that are a feature of dialer generated calls that many people connect with sales calls that are incoming.

Another function that is pertinent to business VoIP is the ability to record automatically so that companies are able to retrace all the calls that have come in. Disputes are a common feature of businesses that depend on calls. It is possible to resolve these as calls can be recovered for reference.

Other Benefits

VoIP solutions can be used to automate internal processes and the customer intelligence that is captured can be utilized to better customer services and sales programs. Recordings made can be used for training purposes to increase supervisor productivity.

The reason why call centers are being now referred to as contact centers is that they have moved away from just voice calls. Emails and chat have opened new paths of communication. These new age BPOs are assisted by special software like VoIP voice control and call distribution systems! A VoIP call center extends to its client’s value added services. One such service is one call resolution.

Business VoIP uses the internet to route calls using the packet switching technology. Very soon they will be able to offer more extensive email services, instant messaging and telemarketing facilities too. With prices falling, it will not be just the large corporations that will use these. Different remote locations can also be controlled by a centralized office. Employees will be able to work from homes or certain remote locations allowing companies to reduce overheads. Intelligent call-routing will enable the employee who is best suited to attend to specific calls.

The Benefits of Business VoIP

VoIP Systems

Voice over internet protocol is an innovation in telecommunications which is quite simple and profound. It is capable of transmitting voice over a data network unlike the normal telephone systems. Normal telephone systems are dependent on circuits connected to the public switched telephone network by the private branch exchange. This new technology transmits voice over the company’s existing data network by bypassing the conventional telephone hardware.

Signals are converted digitally and sent by voice data packets through an IP. It is similar to a corporate intranet or a standard broadband connection. This technology can excess the public switched telephone network and conveniently allow the calls to reach the conventional landlines. PSTN is compatible with VoIP and thereby allows businesses to change to it in a gradual manner retaining their original system.

Productive and Easily Accessible

The traditional wire phones are much less agile than internet calling. People who are telecommuting from home, businesses that have their employees stationed overseas or are in transit can benefit from this technology. It can be easily accessed via any internet connection. Users with the help of a single communication device can call any place, check email, voice mail and access project data.  

The technology of voice over internet protocol has the ability to integrate with other communication technology, like outlook and CRM software. These are commonly known as customer relationship management software. The sales department is able to automatically retrieve customer data on an incoming call. They can even track a customer’s order status. 

Flexible To Changes

This technology can be changed to adapt to the changes in business needs immediately without having to rely on IT support. The user can make the changes to the system himself. Users, with the online interface can install new phones, set call routing preference and if needed add new functionality.

VoIP providers will provide you with advance features such as skills, based called routing, video conferencing, 3-way conferencing, custom auto-attendant electronic messaging and advanced call forwarding. This technology will allow you to cut your telecommunications cost by at least 1/3^rd of your total expense.

How the Expenditure Is Reduced

When you install a voice over internet protocol system, the initial expenditure that you will incur for hosting the service will be much less. This when compared to PBX. For small businesses monthly subscription can be designed to a minimum amount. All you need is a set of IP phones and a voice gateway connected to the router. Your communications will be consolidated into a single network and this infrastructure will bring about a considerable reduction in maintenance cost.

Circuitry and phone lines are more expensive to maintain than a data network which is also more flexible. The host service providers will provide you user friendly web interfaces on the premises and of premises, will take care of the system’s hardware. Your long distance call costs will reduce to the minimum as they will travel over the broadband connection. Your monthly telecom bills will be reduced to 1/4^th of what it was before.

VoIP Created To Deliver Some Benefit to the Masses

VoIP Services India                                   From- Gettyimage

Your voice can be delivered to the four corners of the globe over telephone lines. Today the same can be done via internet. Do you know from where you get your sports scores, weather reports, horoscopes and genealogy fixes? It is through the real time transmission of the voice, in telephone quality, using internet protocol.

You need some kind of device that delivers telephone quality over the internet. May be some good microphones that can allow you to put someone on hold on the internet or call forward, or take a voice message just like they do in businesses every day. You have to pay a price to get access to such a facility. These charges will be minimum as the providers will recover through these charges from you, to cover up the cost of signaling, routing, protocol and interface technologies.

Savings in Networking Maintenance

The goals of VoIP implementation are to achieve significant savings in network maintenance and operation cost and rapid rollout of new services. Whatever savings the provider makes, is passed on to the consumer through cost reduction. Voice over IP is often the winner as new VoIP services come over time. That will be even more evident to the regular business person.

This service is a great alternative for the traditional telephones. The common people have to pay a minimum amount for long distance calls and businesses too benefit from the same. Communication is very essential for all types of businesses, whether small, large or medium. It is very vital to communicate with employees and clients. There are companies that have branches all over the world.

Convenient and Economical

VoIP India permits you to call from overseas or from India to any part of the world at very low cost. You can use this service on any android appliance, iPhone or even use Skype. You can avail of features such as manual recharge via IVR and Web and also auto recharge. Some advance features are also available at very low cost.

You can dial India, via Dial 91.com which allows you to communicate in India and overseas at very cheap rates. All you have to do is to enter your pin only once. This service is of high quality and the billing is systematically done without any errors. The VoIP India features calling card and is a very economical and convenient mode of communication.

Can Communication Even During Power Failure

The traditional telephones function on electricity. But Voice over Internet Protocol, telephone, adapters and IP phones can function with battery backup and assure uninterrupted service. VoIP Provider India implements services to route calls to other telephone services of the subscriber that may be a cell phone. This happens when the customer’s device is inaccessible to terminate the call.

VoIP Provider India provides services that treat web conferences, email, voice mail, faxes, phone calls and other communications as discrete units that can be delivered via any means and to any handset, including cell phones. This service is provided to large and medium enterprises.

VoIP and its biggest benefit

Almost all businesses today are dependent on telephones for facilitating effective communication. While some businesses use this service scarcely, some use them extensively as it forms the basis of their businesses, such as a call center. As making long distance calls is no longer cheap, most businesses have started to look for other cheap alternatives. One option that businesses now have is Internet Calling. Wondering what exactly it is? These services are known as VoIP Services.   

VoIP is known to be very different from traditional telephone services, as it uses an internet connection to transmit signals instead of conventional telephone lines. The service quality of this Internet Phone is very similar to any normal telephone connection that is available in the market. Along with this the biggest advantage of using VoIP in India is that it enables its users to make huge savings on their telephone bills.

As there are several companies that offer dedicated VoIP solutions, finding the most suitable company will not be a difficult task. One company, which is known to offer high-quality VoIP solutions, is Net4 India. The company is renowned worldwide to offer exceptional VoIP solutions to its customers at affordable rates. The company also offers tailor-made VoIP plans to its clients through which they can make cheap long distance calls.