Five Checkpoints to Make Your VoIP Migration Right

VOIP Connection

The IP or Internet Protocol Telephony and the VoIP or the Voice over the Internet Protocol has gained a lot of popularity with information and technology chiefs in various organizations. This service is great in phone call generation over the internet. Cost of making phone calls over the web is very low, the scalability as well as reliability is high.

Easier Business Moves

Administration gets centralized and making business moves gets easier with the IP service. To ensure that the right move to the VoIP India is achieved, understanding the five migration checkpoints is very important. What exactly is data migration?  It is transfer of data between systems of computers, different types of formats and storage.

To ensure that migration is automated, migration of data is programmatically performed. This helps to free people from tedious tasks and due to this they are able to dedicate attention to other core areas. Whenever systems of computers are changed, then individuals as well as organizations need to upgrade their systems to better and newer ones.

Cheaper Technology

It is good to consider Internet Protocol communication for making cheap calls to India. The advanced technology used helps in gaining better returns from the investment made. It helps the business in both the short and the longer term. The PBX system is no longer being used with a bigger move being made to the IP telephony system. Ensure you do your homework well before considering the IP telephony system as part of a software based solution. The new breed being used is the IP PBX.

This new generation solution, voice over IP for communication, has already proved to be beneficial for many of the businesses in the following areas:

• Ensuring that that proprietary vendors do not fool you
• Conducting an analysis of networks and planning of infrastructure and ensuring that there are no short cuts
• Ensuring that the VoIP service and the IP PBX system is managed well, confidently and in an effective manner by the staff at your end
• Getting a proper idea on how the data and converged voice reaches the end user
• Getting an idea on where the higher returns on investment and the lower costs are coming from really

Conduct Research

Make sure that adequate research is conducted while finding the right telephony solution. The best place to find the right provider is the internet where you need to look up reliable sites.  As far as planning of infrastructure and network analysis is concerned ensure that shortcuts are disallowed. Use a proven and reliable IP PBX system.

In evaluating and finding the vendor for IP be diligent enough to ensure an efficient network performance. If costs related to communication are reduced, it benefits your business a lot. Internationally run businesses can make the most of the IP PBX system. Providing some training to the existing staff to use the new system will prove to be a great investment.

Top 10 Reasons to Switch Your Business to VoIP Services

Businesses these days are replacing their phone lines with high speed internet connection which they call voice over IP, broadband phone, or IP telephony. This is a powerful tool that helps to maintain a competitive edge. The company increases its productivity by simplifying and combining their communication tools. Your data and voice is secured by VoIP and the employees are able to have easy access to the company’s network from home or anywhere.

People are using video phones, wireless, desktops and pure IP based phones. Employees and businessmen are making conference calls and a number of people can take part in a conference at one time. They also make use of voice mail for these purposes. You can even get each voice mail emailed to you as an audio file attachment. You can directly from your email call the person back or track missed calls.

Cost Effective

If you use VoIP your communication cost will be reduced a lot. Both your personal and business basic VoIP plans start at a very low monthly rate. You will not need to pay any extra cost for additional features. You can do your local calls and long distance unlimited calls at very low cost. You can also take advantage of features like call blocking, caller-id, 3 way calling and call forwarding. 

The modem for VoIP comes free of cost as the VoIP firm will reimburse you the cost of the same. VoIP providers can provide you overseas communication in the plans and may also make all your incoming cost free of cost. All you need to do is to plug in your phone cable to your phone or base station from your VoIP box.

Free Calls for the Caller

Some VoIP firms allow you up to 800 numbers of incoming calls. For this you may pay a low fixed monthly rate and these callers don’t have to pay any charges. The other service that this phone provides is a system that will call a few other numbers to locate you if you don’t respond. It will finally reach your voice mail if there is no response from you.

When you are travelling you may carry the VoIP modem along with your office or home phone. By plugging it in to a high speed internet connection you can make regular calls and also receive calls in any part of the world. You will be charged as if you were making local calls from your home location.

Multiple Phone Calls

Many businesses have saved a lot on their own bills and enhanced their communication system with the help of VoIP. They have not scarified anything on convenience and quality. Your internet speed remains the same in spite of the increase in traffic.

You can make VoIP calls to India from any part of the world. You can add as many extra lines with the help of VoIP and send multiple phone calls without any connectivity issues or interruptions across your IP network. By utilizing this system you will save plenty of time that you can devote to focus on what really matters for your business.

Reasons for Choosing Voice over IP - VoIP Advantages

Business VoIP Services

Today VoIP is the most advanced internet system used in business transaction and communication. Imagine making a call to your business partner or to a customer. Think of the cost you will have to incur. Therefore VoIP is mainly developed to provide voice communication to any part of the world. This will comparatively be much lower in cost than you would have to spend on telephone.

VoIP is becoming an unequivocal necessity for business houses. Global mobile workforce and global business need voice data integration for business to update their communication and togetherness. VoIP is offering better and faster performances at lower costs. VoIP is setting the future generation in business and service communication and is the future of business telephony. This will help phase out traditional phones circuitry, PBX technology and legacy equipment.

Reduction in Telephone Bills

If you opt for VoIP for business, your telephone bills that account for national or international calls will be reduced to the minimum. Business VoIP not only solves this but many other problems connected to your business. If you compare the advantages of VoIP to any other technology, you will find it very beneficial. When you are communicating on the traditional phone, you will be paying for each minute of your talk time.

VoIP uses the internet as the source of communication. All you need is a broadband internet access, which has a decent speed. You will pay a reasonable monthly fixed amount for unlimited 24 x 7 to speak and communicate all over the globe. This is irrespective of how long you communicate daily. Your international calls expenditure will go down to 10%.

Set Up a Conference

When you are talking on a phone line, only two persons can talk with each other at the same time. But with a VoIP you can set up a conference with an entire team and communicate with each other. It is capable of handling more calls on one access line.

You can easily locate a VoIP call centre, open a VoIP account and get a caller Id voice mail, contact lists, extra-virtual numbers etc. Businesses that switch to VoIP can benefit by managing their overseas offices more effectively as they can be in communication at all times.

Cheap Software Packages

When you are using VoIP for your business communication, apart from a computer and an internet connection you will need a microphone. You will need speakers and a sound card also. You can easily download several software packages from the internet and install the same on your computer.  Two of the main applications are Net-2-Phone and Skype. There is no need to have a telephone set.

With VoIP, your business can be perfectly equipped for communication management. You can communicate with people in the most remote areas in the world. The best part is that you can have live conferences in a group on the Skype. You can even demonstrate the functioning of a new product with the help of VoIP and its application. 

Why VoIP solution is necessary for BPO business

Business VoIP Services

With more and more companies realizing the advantages and potential of VoIP, they are researching into the possibilities of using new applications using the VoIP platforms. Interactive chat is the new buzzword in most companies. With this VoIP solution in place, companies are looking to employ more advanced applications like interactive live chat support, intelligent dialer systems and unified communications.

Lower Costs

The primary advantage is of lowered costs. With business VoIP, enterprises can bundle together data networks and autonomous voice networks, a move that helps them to save money. When a single high speed line will do for all communications rather than multiple ones, the network equipment does not use up much money.

Unlike conventional voice devices like automated call devices or ACDs and private branch exchanges like PBXs, VoIP equipment are less expensive and call for easier maintenance. Apart from helping to save money, VoIP delivers other supplementary benefits too. One such benefit is that more companies are putting into place CRM systems even for small work forces. VoIP call centres in remote locations are an off-shoot as companies find that VoIP brings in more flexibility in operations.

More Efficient Operations

Apart from lowering costs, there are other attractive features like a faster connect function that appeal to firms. This is how it works. Abandon rates are reduced by linking the call, before connecting to the customer, with the agent. This helps in removing the long pauses that are a feature of dialer generated calls that many people connect with sales calls that are incoming.

Another function that is pertinent to business VoIP is the ability to record automatically so that companies are able to retrace all the calls that have come in. Disputes are a common feature of businesses that depend on calls. It is possible to resolve these as calls can be recovered for reference.

Other Benefits

VoIP solutions can be used to automate internal processes and the customer intelligence that is captured can be utilized to better customer services and sales programs. Recordings made can be used for training purposes to increase supervisor productivity.

The reason why call centers are being now referred to as contact centers is that they have moved away from just voice calls. Emails and chat have opened new paths of communication. These new age BPOs are assisted by special software like VoIP voice control and call distribution systems! A VoIP call center extends to its client’s value added services. One such service is one call resolution.

Business VoIP uses the internet to route calls using the packet switching technology. Very soon they will be able to offer more extensive email services, instant messaging and telemarketing facilities too. With prices falling, it will not be just the large corporations that will use these. Different remote locations can also be controlled by a centralized office. Employees will be able to work from homes or certain remote locations allowing companies to reduce overheads. Intelligent call-routing will enable the employee who is best suited to attend to specific calls.

Maximizing VoIP Benefits in the Call Center

Business VoIP Services

There is no debate on whether VoIP has had a beneficial effect on businesses all over the world. When this is the case in a normal business, the benefits it bestows on an organization where the very work centers on calls can be easily imagined. Business VoIP is the norm of the day and many businesses have switched to VoIP or are in the process of doing it. VoIP is changing the way many businesses are being run; that is how fundamental the change is. 

VoIP vs. Landline 

A landline is limited in scope as it can be used only for making calls. VoIP on the contrary functions like a computer in miniature and it is configurable. It has special hardware, an operating system and can be programmed to suit commercial needs. It is endowed with features like conference call facility; call waiting, call forwarding voice mails, extension dialling and call recording. All these frills that come with VoIP India making it popular for use in call centres.

Reducing the Overheads

Call centers employ vast numbers of people. The overheads are understandably high with expenses on electricity, rent and water topping the list. A large building is required to house all the staff who make and receive calls round the clock. Call centers exist as a cost cutting option and they are all the time looking to trim costs. With VoIP, it is possible to configure advanced procedures in telecomm which will make it possible for staff to work from their homes there by making savings for the call center.

Weaving business communication with advanced VoIP has many advantages. They work out a lot cheaper than ordinary telephone used in offices and have the ability to independently regulate or forward calls that come in during busy periods. There was a time when VoIP calls to India were considered to be unsuitable for call centers. But the high-tech developments since has changed that perception.

This system is now being broadly used in call centers, telemarketing organizations and software development centers. A traditional telephone system functions through the use of copper wires that are connected to telephone servers. VoIP on the other hand works through the internet. On-the-move-calls are possible as providers use internet connections with specific IP addresses. All you need to ensure is that you use a compatible device.

Benefits

What high speed internet gives you is the facility to make uninterrupted calls by their thousands. To make calls, you can use tablets, laptops, smartphones, computers and ordinary handsets. It can be configured to function as an active auto call attendant too. This will make automatic replies to callers. Utilizing artificial intelligence, it will respond to voice calls giving relevant replies.

In cases where fax and calls come from different numbers sending a common answer could be a problem some times. With VoIP, unified voice and fax calls circumvent this problem. All the communication that goes on in an organization can be monitored and controlled using VoIP. Outlook Integration using call recording is another big feature. This call recording service will ensure that no calls are missed as all calls are forwarded to MS-Outlook.

It has been seen that many call centers have incorporated this facility. This emerging trend is sure to be accepted by more establishments soon. The advantages are too big to be ignored. All process oriented businesses are looking for to better technology.